Hyundai improved dramatically in the 2017 J.D. Power Vehicle Dependability Study (VDS) with an industry-leading reduction in problems reported by owners, ranking sixth among all nameplates. Problems per 100 Hyundai vehicles declined by 25 points, or 16 percent, and Hyundai moved up 13 rank positions from 2016 in the nameplate rankings, marking the company’s best ranking ever.
|File photo. Hyundai Santa Fe.
“Hyundai’s dedication to product quality is a foundational part of our overall strategy. The Vehicle Dependability Study ranking demonstrates our continuous effort to be better,” said Barry Ratzlaff, vice president, customer satisfaction, Hyundai Motor America. “Quality is a priority for customers, and we’re constantly trying to improve the indicators measured by the J.D. Power Initial Quality Study (IQS) rankings, thereby improving long-term dependability.”
The Hyundai Sonata was also recognized by J.D. Power as the second place vehicle in the Midsize Car segment. Also, Hyundai achieved these results while the industry average increased by four problems per 100 vehicles.
The VDS and IQS are two of J.D. Power key quality studies. The VDS measures problems of three-year-old vehicles, primarily in categories such as engine/transmission, driving experience and Audio/Communication/Entertainment/Navigation. A lower score means higher quality. The IQS measures quality after 90 days of ownership. In addition, the Automotive Performance, Execution and Layout (APEAL) Study measures customer perception on the design, content, layout and performance of their new vehicles and the new Tech-Experience Index Study measures the overall customer experience with vehicle technology.